Thank you for choosing Cannavibe Tribe! We strive to provide a seamless and efficient shipping experience for all our customers. Please review our shipping policy below to understand how we handle orders and deliveries.
1. Processing Time
- Order Processing: Orders are processed within [1-3 business days] of placement. You will receive a confirmation email once your order has been shipped.
- Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Options and Times
We offer various shipping methods to meet your needs. Available shipping options and estimated delivery times include:
- Standard Shipping: [5-7 business days]
- Expedited Shipping: [2-4 business days]
- Overnight Shipping: [1-2 business days]
Please Note: Delivery times are estimates and may vary based on location and carrier availability.
3. Shipping Rates
Shipping rates are calculated based on the shipping method selected, delivery location, and the weight of the package. Shipping costs are displayed at checkout, so you can select the best option for your needs.
- Free Shipping: Free standard shipping is available for orders over [specified amount], excluding applicable taxes and discounts.
- International Shipping: We currently do not offer international shipping.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping partner’s website. Please allow up to 24 hours for the tracking information to update.
5. Shipping Address Accuracy
Please ensure that your shipping address is correct when placing an order. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address information.
- Address Changes: If you need to change your address after placing an order, please contact our support team at [Your Contact Email] as soon as possible. Address changes may not be possible once the order is processed.
6. Damaged or Lost Packages
- Lost Packages: If your package is lost during transit, please contact us for assistance.
- Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us at [Your Contact Email] with photos of the damage within [48 hours] of delivery.
7. Delivery Delays
While we work with reliable shipping carriers, delivery delays can occur due to unforeseen circumstances. If your order is delayed, we will inform you promptly and work to resolve any issues.
8. Contact Us
For any questions or concerns regarding your shipment, please contact us:
Email: sales@cannavibetribe.com